NYC Health + Hospitals/Woodhull Unveils New Hospitality Rooms to Enhance Patient and Family Experience
Two new hospitality rooms offering essential amenities for comfort and cultural respect for patients, families, and visitors
Mar 21, 2025
NYC Health + Hospitals/Woodhull today announced the opening of two new hospitality rooms designed to enhance the experience of patients, their families, and visitors. These rooms have been thoughtfully created with the diverse needs of the hospital’s patient population in mind, providing a comforting and welcoming space and honoring the cultural and religious preferences of the local community. The quick-access, self-service spaces are equipped with essential amenities, including coffee, tea, water, a microwave, sink, and new countertops, offering families and visitors a convenient area to refresh during their visit. The two new hospitality rooms are located on the main floor, adjacent to the Geriatric Clinic.
“At NYC Health + Hospitals/Woodhull, we are deeply committed to enhancing the patient-centered care experience for our patients and their families,” said NYC Health + Hospitals President and CEO Mitchell Katz, MD. “In our ongoing effort to create a welcoming and supportive environment, we are proud to introduce two new hospitality rooms, thoughtfully designed with the diverse needs of our patient population in mind. These spaces offer essential amenities for comfort, while also honoring the unique values and preferences of each community we serve.”
“We are proud to unveil the hospitality rooms at NYC Health + Hospitals/Woodhull which should enhance the experience of our diverse patient population,” said Gregory Calliste, Chief Executive Officer, NYC Health + Hospitals/Woodhull. “Visitors will be able to recharge with a complimentary drink (coffee, tea, water) and a snack while visiting their loved ones. This is just one of the many ways we continue to strive to accomplish our goals of excellent patient and community experience.”
“Today’s event is truly heartwarming as it is co-designed project which includes input from our patients, visitors and staff,” said Dr. Scott-McKenzie, COO, NYC Health + Hospitals/Woodhull. “All features of the rooms demonstrate immense respect and cultural sensitivity. We are proud of this accomplishment as it is the culmination of many months of work to truly capture distinct perspectives in design and furnishings. We look forward to the hospitality rooms being enjoyed for many years to come. Congratulations to the team for continuing to place care experience and the environment of care in the forefront of our efforts.”
“At Woodhull, we strive to be patient-centered in everything we do,” said Dr. Ross MacDonald, CMO, NYC Health + Hospitals/Woodhull. “This means seeing things from our patients’ perspective, listening to their needs, and finding many different ways to improve their experience at Woodhull. The hospitality room represents an important way to do just that.”
“We are proud to announce today NYC Health + Hospitals and NYC Health + Hospitals/Woodhull long time standing commitment to serve all New Yorkers alike,” said Rabbi Jacobowitz, Community Member. “The opening of the Bikur Cholim Hospitality room to serve the needs of the Orthodox Jewish community will be of great help for patients and family members to ease their visits and their stay at the Hospital.”
###
MEDIA CONTACT: Julissa Herrera, NYC Health + Hospitals/Woodhull, 718-963-8629
#045-25
About NYC Health + Hospitals/Woodhull
NYC Health + Hospitals/Woodhull, part of the NYC Health + Hospitals health care system, is the major tertiary care provider in the borough of Brooklyn. It is a premiere health care organization for key specialties, including surgery, cardiology, women’s health, pediatrics, rehabilitation medicine, renal services, and behavioral health services. Last year, the hospital received close to 300,000 ambulatory care visits and close to 100,000 emergency room visits. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook.
About NYC Health + Hospitals
NYC Health + Hospitals is the largest municipal health care system in the nation, serving more than a million New Yorkers annually in more than 70 patient care locations across the city’s five boroughs. A robust network of outpatient, neighborhood-based primary and specialty care centers anchors care coordination with the system’s trauma centers, nursing homes, post-acute care centers, home care agency, and MetroPlus health plan—all supported by 11 essential hospitals. Its diverse workforce of more than 43,000 employees is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook, Twitter, Instagram and LinkedIn.