NYC’s Award-Winning Nursing Homes Featured in New Episode of NYC Health + Hospitals Podcast The Remedy
The five facilities all consistently earn four- and five-star ratings from the US Centers for Medicare & Medicaid Services (CMS) and have been ranked as New York’s best nursing homes by US News & World Report and Newsweek The Remedy is available through Apple Podcasts, Spotify, iHeartRadio and other platforms
Feb 24, 2026
New York, NY – NYC Health + Hospitals today released a new episode of its podcast, The Remedy, featuring leaders and health care providers from the nation’s largest municipal health care system. Season 3 Episode 2: Inside NYC’s Award-Winning Nursing Homes covers the often-overlooked world of post-acute care. In this episode, host Dr. Michael Shen sits down with leaders Dr. Khoi Luong, Marian McNamara, and Marisol Arroyo to explore how dedicated nursing, quality improvements, and an unwavering commitment to personalized care transformed five facilities — NYC Health + Hospitals/Carter, Coler, Gouverneur, McKinney and Sea View. The five facilities all consistently earn four- and five-star ratings from the US Centers for Medicare & Medicaid Services (CMS) and have been ranked as New York’s best nursing homes by US News & World Report and Newsweek. From advanced dementia programs and traumatic brain injury rehab to environmental sustainability and culturally diverse cuisine, this episode spotlights the people and programs behind New York’s best nursing homes. Season 3 Episode 2: Inside NYC’s Award-Winning Nursing Homes is available now on Apple Podcasts, Spotify, iHeartRadio and other podcast platforms.
“Very few health systems in the US have their own skilled nursing facilities,” said Khoi Luong, DO, MBA, Senior Vice President of Post-Acute Care at NYC Health + Hospitals. “Our position within NYC Health + Hospitals gives us the support to grow and thrive. You can send your family to us, because we do.”
“Working at our nursing homes is so rewarding,” said Marian McNamara, MSN, RN, Chief Nursing Officer for Post-Acute Care at NYC Health + Hospitals. “We have some patients for twenty or twenty-five years in our long-term population. They’re family to us.”
“Some of our residents don’t have families, so our staff are their families,” said Marisol Arroyo, Chief Quality Officer for Post-Acute Care at NYC Health + Hospitals. “Our teams are very kind, and they see the patient as the whole person they are.”
NYC Health + Hospitals’ role as a public hospital system and the major safety net health care system for New York City offers a singular voice that no other health care podcast can. It shows how the public health care system provides care for all patients, regardless of their ability to pay; offers exciting ways to support patients, including new models of care to address behavioral health needs; and responds to the challenges that face New York City, including homelessness and the climate crisis. The host and guests are all employees of NYC Health + Hospitals with a special perspective on the work they do for patients.
Previous episodes of The Remedy cover the following topics:
Season 3
- Season 3 Episode 1: Healing Through Art: Creative Therapies at Rikers Island coversNYC Health + Hospitals/Correctional Health Services’ Creative Arts Therapy program, the oldest and largest jail-based arts therapy program in the nation.
Season 2
- Season 2 Episode 1: Community Health Workers covers these workers’ vital role in bridging the gap between medical care and social needs like housing, food, and transportation. With over 250 community health workers, NYC Health + Hospitals has built one of the largest programs in the nation.
- Season 2 Episode 2: How NYC Care Helps Uninsured New Yorkers highlights how the program provides health care to low-income and uninsured New Yorkers — regardless of immigration status or ability to pay.
- Season 2 Episode 3: Treating Violence covers the critical work the public health system’s Hospital Violence Interruption programs (HVIP) do to prevent violence, save lives, and heal communities.
- Season 2 Episode 4: The New Ellis Island highlights the historic work of NYC Health + Hospitals’ Arrival Center, a central intake facility for all newly arriving asylum seekers run by NYC Health + Hospitals’ Humanitarian Emergency Response and Relief Center (HERRC) program.
- Season 2 Episode 5: Street Medicine in NYC covers the efforts of social workers the public health system’s Street Health Outreach + Wellness (SHOW) program, a street medicine program that provides medical care, behavioral health, and social services to New Yorkers who are experiencing homelessness or historically disconnected from care.
- Season 2 Episode 6: How AI Will Transform Healthcare in NYC covers how the public health system is using artificial intelligence to enhance patient care, improve efficiency, and support its workforce.
- Season 2 Episode 7: No Wrong Door: Addiction Care in NYC covers how NYC Health + Hospitals is treating substance use disorder with a comprehensive approach—whether someone walks into an emergency room, seeks help at a methadone clinic, or connects through community outreach.
Season 1
- Season 1 Episode 1: The Power of Primary Care features three primary care doctors on how working with their patients informs their roles in leadership at NYC Health + Hospitals.
- Season 1 Episode 2: Food is Medicine recognizes that plant-based eating is powerful medicine – it can lower high blood pressure and bring type 2 diabetes into remission – and considers how hospitals can help their patients pursue a plant-based diet.
- Season 1 Episode 3: Ready for the Next Pandemic considers how New York City’s public hospital system has consistently answered the challenge of Ebola, COVID-19, and mpox all while staying ahead of the latest health crisis.
- Season 1 Episode 4: Women’s Health considers how New York City’s public hospital system is expanding access to women’s health care in a time when many women across the country are facing restricted access to care.
- Season 1 Episode 5: Caring for the Newest New Yorkers covers how the staff at NYC Health + Hospitals are rising to the challenge of caring for the over 175,000 asylum seekers who have come to our city since spring 2022.
- Season 1 Episode 6: Caring for Homeless Patients covers how NYC Health + Hospitals serves its over 70,000 patients who are experiencing homelessness.
- Season 1 Episode 7: Helping Healers Heal covershow NYC Health + Hospitals supports the mental health of its more than 40,000 health care workers.
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MEDIA CONTACT: pressoffice@nychhc.org
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About NYC Health + Hospitals/Post-Acute Care
NYC Health + Hospitals Post-Acute Care is comprised of five skilled nursing facilities (SNF) and a long-term acute care hospital (LTACH). There is a total of 2,099 inpatient beds in the SNFs and LTACH. Carter, Coler, Gouverneur, McKinney, and Seaview have all consistently earn Four- & Five-Star Ratings awarded by the US Centers for Medicare & Medicaid Services (CMS). In addition, Carter, Gouverneur, McKinney and Seaview have been recognized by US News & World Report as one of the Best Nursing Homes in 2026 for long-term care and short-term rehabilitation; Newsweek ranks Carter, Coler, Gouverneur, and Sea View in the Top 10 of Best Nursing Homes 2026 in New York State; McKinney ranked #11. For more information, visit www.nychealthandhospitals.org/postacutecare.
About NYC Health + Hospitals
NYC Health + Hospitals is the largest municipal health care system in the nation serving more than a million New Yorkers annually in more than 70 patient care locations across the city’s five boroughs. A robust network of outpatient, neighborhood-based primary and specialty care centers anchors care coordination with the system’s trauma centers, nursing homes, post-acute care centers, home care agency, and MetroPlusHealth —all supported by 11 essential hospitals. Its diverse workforce of more than 46,000 employees is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook, Twitter, Instagram and LinkedIn.